Guest and Guide apps

App support

Immediate danger in the United Kingdom: call 999. App messages and notifications are not monitored as an emergency service.

Get help

Email info@scottishluxuryexperience.com with your name, trip reference, app name and a short description of the problem.

Check that the email used to sign in exactly matches the email held on your client or Guide record.
Reconnect to the internet and reopen the app to fetch the latest trip information.
For missing notifications, check notification permission in device settings.
Never send a one-time sign-in code, full payment-card details or passwords to support.