App terms

These terms apply to the Scottish Luxury Experience app and the Timeless North guide app. They supplement the booking, supplier or Guide agreement governing the underlying travel services. If those agreements conflict with these app terms, the relevant signed agreement controls the service itself.

Invitation-only access

Access is personal to the verified email address held on the SLE client or guide record, or to a co-traveller specifically invited to a trip. Do not share verification codes, devices, tickets or confidential trip information with anyone who is not authorised.

Using the apps

Use the apps lawfully and only for the trip or guide work to which access was granted. Do not probe security, upload malicious or unlawful material, impersonate another person, scrape information, or attempt to view another trip. We may suspend access to protect guests, guides, SLE or the service.

Community and messaging rules

Before posting in app chat, you must accept these terms and follow these rules. Do not post content that is abusive, harassing, threatening, discriminatory, sexually explicit or exploitative; promotes violence or illegal activity; reveals another person's private information without permission; or is spam, a scam, or otherwise objectionable. SLE has zero tolerance for abusive users and objectionable content.

Use the shield control in chat to report a message or conversation privately to the operations team, or to block another guest or guide. A block stops the two people seeing each other's messages and notifications; the operations team remains reachable and retains the complete thread for safety and trip support. SLE may review reports, restrict contact, remove content where appropriate, or suspend app access.

Trip information and connectivity

The latest confirmed information is shown when the device is online. Previously opened information may remain available offline, but messages, changes and uploads require a connection and may not appear immediately. In an emergency, use the appropriate emergency service rather than relying on app chat or push notifications.

Content and documents

Tickets, itineraries, photographs and other materials remain owned by their respective owners and may be used only for the booked trip. You retain ownership of content you submit while granting SLE permission to store, display and share it with authorised trip participants for service delivery.

Account closure

You may request account deletion in Profile or at the deletion page. Records required for safety, contractual, accounting or legal reasons may be anonymised or restricted rather than immediately erased.

Support

For app help, use the support page. These apps do not replace emergency services.